Buyer Protection

We've got your back. Your safety and peace of mind are our top priorities. Every purchase on Muuttomyynti is protected from start to finish.

How Buyer Protection works

7 simple steps to a safe and secure purchase.

Find what you love

Browse and find the furniture you want.

Send a purchase request

Request to buy and connect with the seller.

Seller confirms within 24 hours

The seller confirms item availability.

Pay securely

Receive a secure payment link and pay safely on our platform.

Delivery or self-pickup

Your item is delivered to your door or ready for pickup.

Check your item

Inspect your item and confirm everything is as expected.

Payment released to seller

Once confirmed (or the return window closes), payment is released.

Why you're protected

Secure payments

Your payment is held securely until you receive your item and the return window closes. We use trusted payment providers and encryption to keep your data safe.

Seller confirmation

Sellers must confirm your purchase request before you can pay. No confirmation, no payment.

Return window

You have time to check your item after delivery. If something isn't right, we're here to help.

Support when you need it

Our support team is ready to assist if something doesn't go as planned. We're on your side.

What's covered

✓ Items significantly different from the description
✓ Items damaged during delivery
✓ Items that are not delivered
✓ Issues raised during the return window

What's not covered

✗ Change of mind after the return window
✗ Wear and tear that was clearly shown or described
✗ Items sold as "for parts" or "not working"
✗ Issues outside the return window

See our Terms of Service for full details.

How purchase requests work

No item is fully secured until payment is completed. This flow protects both the buyer and the seller — nobody sends money before the seller has confirmed the item is still available.

You submit a purchase request You browse a listing and click Request to buy. No payment yet — this is a signal to the seller that you want the item.
Seller has 24 hours to confirm The seller confirms the item is still available. If they don't respond within 24 hours, the request expires and you can look elsewhere without any commitment.
Payment instructions are sent after confirmation Once the seller confirms, you receive a secure payment link. Your money is held by Muuttomyynti until the item is delivered and the return window closes.
Payout is released to the seller When you receive the item and confirm everything is as expected (or the return window closes without a report), Muuttomyynti releases the payment to the seller minus the platform fee.

Private sellers vs. business sellers

Private sellers

Consumers selling their own used furniture. Standard consumer-protection laws that apply to businesses do NOT automatically apply here — no statutory return right, no warranty. Muuttomyynti's Buyer Protection is what covers you.

Business sellers

Companies selling as a business. Finnish consumer-protection law applies in full — including a 14-day statutory return right, warranty rules, and stronger recourse in disputes. Business sellers are marked with a verified badge on their profile.

How to raise a dispute

Raise a dispute within the return window if the item is significantly different from the description, arrives damaged, or is never delivered.

Steps

Contact the seller first via Muuttomyynti messages — most issues resolve directly.
If no agreement within 48 hours, open a dispute from your Purchases page.
Attach evidence (see checklist).
Muuttomyynti reviews the case within 3 business days and works with both parties toward a fair outcome.

Evidence checklist

📷 Clear photos of the item as received
📸 Photos of packaging (for damage claims)
💬 Chat history with the seller
📅 Date the item was delivered or collected
📝 Short written description of the issue

Tips for a smooth experience

Check photos and description carefully.

Ask questions before purchasing.

Inspect your item when it arrives.

Need help with a purchase?

If something isn't going as expected, we're here. Reach the support team from your Purchases page or use the contact form.

Go to my purchases Contact support