Safety & Trust

1

Secure payments

Your payments are safe with trusted providers.

✓ Payment link after seller confirmation
✓ Encrypted and secure transactions
✓ Seller is paid after delivery is complete

2

Buyer Protection

We protect you at every step of your purchase.

✓ Purchase request first
✓ Seller confirms availability
✓ Support if something goes wrong

Learn more

3

Verified moving partners

We work only with reliable and professional movers.

✓ Carefully selected companies
✓ Insured and licensed
✓ Performance monitored

4

Trusted sellers

We encourage honest and transparent selling.

✓ Active listings reviewed
✓ Accurate descriptions
✓ Real photos

5

Safe communication

All conversations happen within Muuttomyynti.

✓ Questions & offers on-platform
✓ Notifications for updates
✓ Contact details shared at the right time

6

Transparent pricing

You always know what you're paying for.

✓ Clear moving prices
✓ No hidden fees
✓ Marketplace fees shown before payment

7

Your privacy

We take your privacy seriously.

✓ GDPR compliant
✓ Personal data is secure
✓ You control your data — Delete your account any time

8

Dispute resolution

We're here to help if something doesn't go as planned.

1. Contact the seller
2. Contact Muuttomyynti support
3. We review the case
4. We work with both parties toward a fair solution

9

Community guidelines

We believe in respect, honesty and fairness.

✓ Honest descriptions
✓ Respectful communication
✓ Fair pricing
✓ No prohibited items

10

Sustainable choice

Buying pre-owned furniture is better for people and the planet.

✓ Reduce waste
✓ Extend furniture life
✓ Lower environmental impact

11

Prohibited items

Some items are not allowed on Muuttomyynti. Listings violating these rules are removed and repeat offenders lose account access.

✗ Weapons, ammunition, and dangerous goods
✗ Illegal or counterfeit goods
✗ Stolen or unlawfully obtained items
✗ Hazardous substances, tobacco, alcohol
✗ Living animals

12

No off-platform payments

All purchases and moving payments must go through Muuttomyynti. Off-platform payments — cash, bank transfer, PayPal, crypto — void Buyer Protection and are grounds for account suspension.

✓ Pay via the Muuttomyynti payment link only
✗ Never send money to a seller directly
✗ Never share bank details in the chat
📣 If a seller pressures you off-platform, report it below

13

Report a problem

See something wrong? Tell us. Every report is reviewed by the trust & safety team.

👤 Report a user for harassment, fraud or off-platform behaviour
📦 Report a listing that violates the rules
🚚 Report a moving partner for service problems
💬 Report suspicious messages or contact-sharing attempts

Report to support

14

Account suspension

Accounts breaking platform rules can be temporarily suspended or permanently closed. We aim to be transparent about why and give you a chance to respond.

⚠ Off-platform payment attempts
⚠ Fraudulent listings or fake reviews
⚠ Harassment or abuse
⚠ Repeated no-shows or cancellations
📧 Suspended accounts can appeal by contacting support